These Terms of Service ("Terms") are a binding agreement between AWB Guru Inc ("AWBGuru," "we," "us"), a New York corporation, and the entity or person that registers for or uses the AWBGuru service ("Customer," "you").
By creating an account or using the service you agree to these Terms.
1. The service
AWBGuru is an automated air waybill (AWB/MAWB) capture and data-extraction service. It ingests shipping documents (by upload or email intake), extracts structured data through an OCR/extraction pipeline, and makes that data available via API and a web interface, including an exception-review queue and receipt/metadata browsing.
2. Accounts
You must provide accurate registration information, keep credentials secure, and are responsible for all activity under your account. You must be at least 18 years old and have authority to bind the organization you register.
AWBGuru is intended for businesses located in the United States. By registering you represent that you are a U.S.-based business accessing the service from the United States. The service is not offered or directed to individuals or businesses in the EU or UK, and we do not target those markets.
3. Fees and billing
- Fees are as described on our pricing page or your order. Billing is processed through Stripe.
- Usage-based charges are metered by documents/pages/API calls as described in your plan.
- Fees are non-refundable except as required by law or expressly stated. Late or failed payments may result in suspension.
4. Customer content and data roles
4.1 As a data controller. When you register and use AWBGuru, we process personal data about you and your users (account, billing, usage data) as a controller, governed by our Privacy Policy.
4.2 As a data processor. When you submit documents for processing, we process the personal data contained in and derived from those documents ("Customer Content") solely as a processor on your behalf and on your instructions, for the purpose of providing the service. Customer Content includes shipper and consignee names, addresses, and contact details, which are personal data even in a business-to-business shipment.
4.3 Ownership. As between the parties, you retain all rights to Customer Content. We claim no ownership of it.
4.4 AI processing and service improvement. Customer Content is processed by our third-party AI subprocessor (identified in our Data Processing Addendum or on request), which does not use it to train its models under its commercial API terms. Separately, we (AWB Guru) may use de-identified data derived from Customer Content and from corrections made in the review interface to improve our own extraction accuracy, prompts, skills, and validation rules. By default this uses anonymized data; we use raw Customer Content for improvement only with your consent. This improvement use is on by default and you may opt out at any time. We retain this de-identified improvement data for up to 24 months, after which it is automatically deleted. We do not make your Customer Content or identifiable data available to any other customer. See Security & Subprocessors.
4.5 Deletion and retention. Retention and deletion of Customer Content are as described in the Privacy Policy §7. On account closure or written request we delete Customer Content from production systems within 30 days, subject to legal retention obligations and normal backup expiry.
5. Accuracy of extracted data — no warranty of correctness
Extracted output is provided for convenience and is NOT authoritative. OCR and AI extraction are probabilistic and may contain errors, omissions, or misreadings. You are solely responsible for verifying all extracted values against the source document before relying on them, including before submitting any value to a customs authority, carrier, airline, or other third party, or using it in any regulatory filing or commercial transaction.
AWBGuru is a data-capture tool and is not a customs broker, freight forwarder, carrier, or provider of legal, regulatory, or compliance advice. We do not guarantee that extracted data is complete, accurate, or fit for any regulatory or filing purpose.
6. Acceptable use
You will not: submit content you lack the right to submit; use the service to violate law or third-party rights; attempt to breach security or access other customers' data; reverse engineer the service except as permitted by law; or resell the service without authorization.
7. Service availability
We aim for high availability but do not guarantee uninterrupted service. Maintenance, updates, and factors outside our control may cause downtime.
8. Intellectual property
We and our licensors own the service, software, and all related IP. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. Feedback you provide may be used by us without restriction.
9. API, integrations, and third-party services
The service relies on third-party subprocessors (hosting, email, AI extraction, billing) listed in Security & Subprocessors. Your use may also be subject to those providers' terms where applicable.
API and credentials. If you use the Partner API, we issue API keys that authenticate requests as your account. You are responsible for keeping them secret and for all activity under them; we store them hashed. Notify us promptly if a key is compromised.
Webhooks and result delivery. Where you enable them, we deliver extracted results — which may contain personal data (e.g., shipper and consignee details) — to destinations you configure: webhook URLs you register (signed for integrity), and, for documents received by email intake, by email reply to the original sender. You are solely responsible for the endpoints and reply addresses you configure, for their security, and for the downstream handling of data delivered to them. We are not responsible for a destination you control or for onward disclosures you direct.
10. Confidentiality
Each party will protect the other's confidential information with reasonable care and use it only to perform under these Terms. Customer Content is your confidential information.
11. Warranties and disclaimers
Except as expressly stated, the service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and — expressly — any warranty regarding the accuracy or completeness of extracted data (see §5).
12. Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data; and (b) our total aggregate liability arising out of or relating to the service is limited to the fees you paid to us in the twelve (12) months preceding the event giving rise to the claim. Nothing limits liability that cannot be limited by law.
13. Indemnification
You will indemnify us against claims arising from your Customer Content or your use of the service in breach of these Terms, except to the extent caused by our breach.
14. Term and termination
Either party may terminate as described in your plan or for material breach not cured within 30 days' notice. On termination your right to use the service ends; we will make Customer Content available for export for 30 days after termination; at the end of that period it is deleted (see §4.5).
15. Governing law and disputes
These Terms are governed by the laws of the State of New York, without regard to conflict-of- laws rules. The state and federal courts located in New York County, New York have exclusive jurisdiction, and each party consents to that venue.
16. Changes to these Terms
We may update these Terms; material changes will be notified through the service or by email and take effect as stated in the notice. Continued use after the effective date constitutes acceptance.
17. General
These Terms, the Privacy Policy, and any order form are the entire agreement. If any provision is unenforceable, the rest remains in effect. Neither party may assign without the other's consent, except in a merger or asset sale. No waiver is implied by delay.
18. Contact
AWB Guru Inc, 475 Northern Blvd, Ste 29, Great Neck, NY 11021, USA — hello@awbguru.com.